We have gone to great lengths to assure your success. We have been observing E. nichollii 'Angus', E. parvula 'Funky Monkey' and others in zone 8A for over 18 years. We source our seeds from reliable, honest, and passionate people who live and breathe Eucalyptus trees. And we have been planting and observing hundreds in our Trials for over five years. All of this gives Southern Eucs the confidence to grow and guarantee these cold hardy trees.
If you Southern Eucs show up damaged from shipping, we will need pictures of the trees / box within 48 hours. No exceptions here! This is critical to your FULL guaruntee, shipping costs included, so we can make a valid claim with USPS or Fed-Ex.
If your Southern Euc doesn't make it in that critical first year, in its defined zone or above, (including growing back from the base following a cold winter), we'll get you another one. All we ask is a proof of purchase and some honest feedback. Because our experience is with growing trees in outside environments, we cannot guarantee trees that are grown as house plants!
Email us a picture of the plant with a detailed description of the plant's care and outside environment. If we have the tree available (or a suitable option) in the same container, we'll get it out to you as soon as possible. The cost of the tree and any handling charges are on us; all we ask is that you cover the *cost of shipping.
*In some rare cases the "actual cost" of shipping may be higher than a customer's original "Flat Rate".