We have gone to great lengths to assure your success. We have been observing E. nichollii 'Angus', E. parvula 'Funky Monkey' and others in zone 8A for over 20 years. We source our seeds from reliable, honest, and passionate people who live and breathe Eucalyptus trees. And we have been planting and observing hundreds in our Trials for over eight years. All of this gives Southern Eucs the confidence to grow and guarantee these cold hardy trees.
In the rare case that your Southern Eucs show up damaged from shipping, email firstname.lastname@example.org, within 48 hrs., a detailed description and pictures of the trees / box. There will be no exceptions here and critical to your FULL guarantee, shipping costs included, so we can make a valid claim with USPS or Fed-Ex.
If your Southern Euc doesn't make it in that critical first year, with proper care in its defined zone or above, (including growing back from the base following a cold winter), we'll get you another one. All we ask is a proof of purchase and some honest feedback. Because our experience is with growing trees in outside environments, we do not guarantee trees that are grown as house plants!
If you lose a tree within the first year from purchase, email us a picture of the plant with a detailed description of the plant's care and outside environment. If we have the tree available (or a suitable option) in the same container or one size smaller, we'll get it out to you as soon as possible. The cost of the tree and any handling charges are on us; all we ask is that you cover the *cost of shipping.
*In some rare cases the "actual cost" of shipping may be higher than a customer's original "Flat Rate" shipping.